DELIVERY

THE ACTIVE BLOC DELIVERS AUSTRALIA WIDE VIA TNT EXPRESS

We offer a flat rate shipping cost of $8.50 for an Express - Door to door service to any location within Australia.

Upon completing an order an order confirmation email followed by a Shipping confirmation email will be sent to your registered email address.
The shipping confirmation email will contain your tracking information for ease of delivery update.

All orders are processed within 24 hours and shipped out of our warehouse on Mondays to Friday. 
The Express service is an overnight/next day delivery although this can't be guaranteed for regional areas.

 

RETURNS

Returns will be accepted within 21 days of original delivery.

All items you wish to return must be in their original packaging, un-worn, undamaged and with all their tags.

Our invoices include a returns section at the bottom of the page. Please complete the returns section and include the whole invoice with your return parcel. If you don't have your invoice please include a note with your name, address, contact number and the reason for returning the item/s.

Your refund will be processed upon receiving the returned items and credited back to your original payment method.

The Active Bloc Returns
PO Box 1044 
Gosford NSW 2250

 

EXCHANGES

Unfortunately we don't offer exchanges due to how quickly some sizes sell out. The best way to change sizes is to re-order the new size and return the item you're not happy with. As soon as we recieve the 
returned item we'll refund your credit card.

You can also contact us at customerservice@theactivebloc.com.au to help facilitate the process.
(we're aware that this is all part of the process sometimes and only too happy to help make your purchase a fully satisfying one!)